Make answers easily accessible. Introduction to Spira. Zendesk Guide vs. JIRA Service Management is rated 8. Know more. A ticket might get solved more than once because it can be reopened before it’s closed. Inflectra has partnered with JMeter to provide a complete, integrated, testing solution. KronoDesk vs. Users with a role that lets them view incidents can view every single incident in the product. Compare KronoDesk vs. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. Jamal Marconi Business & Commerce. Go Try on premise. 8. Zendesk Guide using this comparison chart. 632 verified user reviews and ratings of features, pros, cons, pricing, support and more. Test management & traceability. Presentation on how SpiraTeam can improve each part of your application lifecycle management. Orcanos. Billed annually (save 10%) Buy Now. In Admin Center, click Account in the sidebar, then select Brand management > Brands. Freshservice is rated 8. Customer support center. Only pay for work you authorize. Evaluation Guides Features 1) A Complete Support System in One Package Zendesk has a helpdesk tool as well as a knowledge base and some community tools. In the Email Signature field, enter your signature. 737,867 professionals have used our research since 2012. If you have an urgent technical support issue, please submit a help desk ticket on our website. 16%, Quip with 4. Inflectra’s mission is unwavering: to deliver quality without compromise. Zendesk Guide vs. It was up to over $74 as of publication, a significant boost the company hadn’t. Zendesk Guide using this comparison chart. In addition, with Kronodesk, customers can get a customized look and feel in a few minutes and then set up the roles, permissions, forums within an hour. In Sell, click the Settings icon ( ), then select Manage > Users. Comment actions. Pros & Cons. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. View a list of 100 apps like KronoDesk and compare alternatives. However by working with our system, you can easily match the characteristics of Samanage and KronoDesk including their general SmartScore, respectively as: 8. Zendesk Support is Zendesk’s support ticketing system, designed to help you track, prioritize, and solve customer support interactions. Check Capterra to compare Bitrix24 and KronoDesk based on pricing, features, product details, and verified reviews. Channel: Scott D. Check Capterra to compare VIZOR IT Asset Management and KronoDesk based on pricing, features, product details, and verified reviews. Popular Integrations. 738,433 professionals have used our research since 2012. Zendesk for Service. Spend some time and examine your leading alternatives and see which one is. Best KronoDesk Alternatives for Medium-sized Companies. It is a great fit for sales-focused teams with features like an easy-to-use customer portal, SLA management, and customizable templates. I often find myself using custom HTTP requests to the Zendesk API. Its legendary support and customer-first attitude help. Think about access. Help desk portal. Sign into your Zendesk account. Zendesk offers users more features (23) than KronoDesk (7). Zendesk, another comprehensive customer service solution, on the other hand, wins by custom integrations and in rare cases by features but feels a bit disconnected. Zendesk Guide vs. On the Signature tab, click Simple signature. Helping businesses choose better software since 1999Compare KronoDesk vs. Get a list of software that’s great for you in less than 15 minutes. SCSM is rated 7. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - MED/FM or KronoDesk? MED/FM is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MED/FM (62/100). KronoDesk, the Simple Alternative to ZenDesk 1) A Complete Support System in One Package Zendesk has a helpdesk tool as well as a. The following downloads are currently available for KronoDesk: Scans incoming support emails and either loads them into KronoDesk as new customer help desk tickets, or adds them as new comments/notes to existing help desk tickets. 8121 Georgia Ave, Suite 504. On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". It is not set in stone. To find the section you need, open the "User Manual" section from the site navigation to see all available chapters. 16 per concurrent user per month) Cloud. 740,545 professionals have used our research since 2012. C. Deployment & Support. assyst using this comparison chart. 51 per concurrent user per month) Cloud. As an example, KronoDesk and Salesforce Service Cloud are scored at 6. Zoho is better positioned to serve organizations on a budget that are willing to overcome a learning curve to enjoy a solid customer service solution. Help Desk: Zendesk vs. In this blog article, let us focus on requirements on some of the lesser known aspects of scope management. Here are the top 12 ALM tools available on the market in 2023: #1. Billed monthly. Salesforce (aka Salesforce. Getting the proper Help Desk Software product is as easy as contrasting the strong and low functions and terms offered by KronoDesk and GoTo Resolve. 2. February 16, 2023. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Compare Zendesk vs KronoDesk 2023. The Zendesk Support Feedback TabClean up your customer data. The tool is an option for traceability matrix management between any ALM or QMS artifact. Customers can browse the knowledge base, reply to forum posts and submit help desk tickets from any device. See if the competition offers the features you need, at the price you want. Best in class for Salesforce, Oracle and MS Dynamics. The best KronoDesk alternatives and similar software. Rapise. ; Check if the app and installation details are correct, then click Install. KronoDesk vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Connect to your Spira app 2. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Check Capterra to compare GoTo Connect and KronoDesk based on pricing, features, product details, and verified reviews. After you connect your Zendesk User to a social profile in Sprout, you can create a Zendesk Ticket. Check Capterra to compare VIZOR IT Asset Management and KronoDesk based on pricing, features, product details, and verified reviews. Solution Partners. See Reply time metrics. Even if the email seems legitimate, always check the full email address in the “from” field. Click the Categories navigation menu at the top of any page to browse among help center product areas. Suspicious email address. Inflectras HQ Offices are closed on Thursday, November 23rd and Friday November 24th, 2023 in observance of the U. Jive;. I competes most often with Zendesk, and Desk. Creating a DevOps Toolchain with Spira & TaraVault. SpiraTeam. 38 verified user reviews and ratings of features, pros, cons, pricing, support and more. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Per month. 0 release to add LDAP and ActiveDirectory support to KronoDesk based on our existing functionality available in Spira. In particular, I. (Product code: INF-TST-SUB-000020) If you wish to buy offline or need a formal quote, please contact us or call 1-866-572-5878 (toll free) / +1 202-558-6885. The software has become the number one for. Jive;. QDesk is rated 0. per year ($38. A workflow controls what a specific artifact will. Its legendary support and customer-first attitude help. versaSRS Business Workflow using this comparison chart. On the other hand, for user satisfaction, UVdesk Helpdesk earned 100%, while KronoDesk earned N/A%. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities. Zendesk AI, purpose-built for CX. At the bottom of the page are a number of tabs. 645 verified user reviews and ratings of features, pros, cons, pricing, support and more. Take security seriously. Zendesk Integration Overview. Compare Freshservice vs. PhaseWare Tracker vs. Larger companies with huge customer support departments and big user. End users love KronoDesk because they can get support fast and get back to what matters: being productive with their day job. 0) and contrast it with the overall performance of KronoDesk (6. Billed annually (save 10%) Buy Now. The top reviewer of SCSM writes "Good technical support and integration capabilities but it needs to be easier to create custom reports". Click on the “Regional Settings” tab. Select the Connect your data link on the banner at the top of the page. To do this, open up SpiraPlan and go to the Administration > System > Security Settings. KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. Code free test automation. You can enter up to 10,000 characters in the allowlist and blocklist fields. Agile planning tools. In today’s business world, a good customer support tool is essential for managing customer interactions. We named Zoho Desk the best alternative to Zendesk as it offers the same suite of advanced features and is highly usable. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. The FAQs are grouped in several categories to make finding the answers easier: Learn More Free Trial. Anyone can participate in Inflectra’s new partner program as a Solutions Partner. The Inflectra platform combines world class support for agile methodologies and test automation with end-to-end traceability and auditability. KronoDesk vs. Still uncertain? Check out and compare more Customer Service products Compare KronoDesk vs. Configuring the Web Widget (Classic) The Web Widget (Classic) includes multiple components that you can turn on or off, or customize. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. 5 for total quality and performance. Zendesk Guide using this comparison chart. Zendesk Guide using this comparison chart. 184. SpiraTeam. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Enter a. Important: Zendesk highly advises against sharing sensitive information such as passwords or credit card. Click on the gear at the top right corner. Enter the email address where you want to send the chat transcript. 5, respectively) or their user satisfaction rating (99%. Installing KronoDesk ® ¶. Compare GLPI vs. Not sure if DeskPRO, or KronoDesk is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Still uncertain? Check out and compare. assyst using this comparison chart. KronoDesk includes an extensive library of printable reports and graphical charts. Moreover, get in touch with a. Compare features and pricing plans for LiveAgent, Freshdesk, Help Scout, Zoho Desk, Intercom, and Re:amaze. In Admin Center, click People in the sidebar, then select Configuration > End users. Not sure if 4me, or KronoDesk is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. The choice of columns displayed is configurable per. Remote Support Software using this comparison chart. 5 for overall score and 98% and N/A% for user satisfaction. Billed annually (save 10%) Buy Now. Click Add brand. Mar 16, 2017 - Many people start out using a tool because they have heard of it, or because a colleague recommended it. These requirements manifest themselves as the rough draft of “wish lists. assyst using this comparison chart. Kustomer vs. When this activity occurs, Zendesk sends a HTTP request to the webhook's configured URL. These requirements manifest themselves as the rough draft of “wish lists. All trials are for 30 days, 100% unlocked, no obligations, no credit card. Reporting. Here you can match DeskXpand vs. 4. 2, while Zendesk is rated 8. Ensure a User is matched in the right-hand side panel. Start My Free Trial. “Uber’s journey with Zendesk began as we signed up off-the-shelf back in 2010—it scaled with us through millions of trips and support contacts per week,” said Michael York, Product Manager for Uber’s Customer Obsession team, which. 8 verified user reviews and ratings of features, pros, cons, pricing, support and more. It can be read 'cover to cover' or you can dip into a specific section for key information. DOWNLOAD NOW. Manage System Settings. This is the free trial page for all Inflectra software. 2. 1 billion, prior to the marketing opening. KronoDesk offers users more features (7) than MED/FM (0). Zoho Desk. BoldDesk is most compared with Freshdesk, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft. View a complete price list of all product options. View a complete price list of all product options. 7 (1. He is responsible for product strategy, technology innovation, and business development. The help. Installation. SpiraTeam FeaturesALM Software. There are actually two separate versions of RemoteLaunch® that are available from Inflectra: The Microsoft Windows® compatible Spira RemoteLaunch® application that provides a graphic. 16%, Quip with 4. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Agile planning tools. The new version of KronoDesk includes support for managing companies and organizations: This lets you have a organization account with different support users all submitting tickets of their own, yet allowing their manager to have a view of all the open support tickets for their group. Here are 10 good alternatives to Zendesk: 1. To install the add-in: Go to the insert tab in Excel. Zoho People; Inventory: Epicor WMS vs. 3. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end Support for Organizations. 743,713 professionals have used our research since 2012. Deployment Types: On-premise, Software as a Service (SaaS), Cloud, or Web-Based:KronoDesk has been designed to optimize its features on any device, including iOS (iPhone, iPod, iPad), and Android (Nexus, Galaxy, etc. S. Helping businesses choose better software since 1999Check Capterra to compare KronoDesk and Odoo based on pricing, features, product details, and verified reviews. Not sure if Axero, or KronoDesk is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. To. 6. To learn how, see Getting large data sets with the Zendesk API and Python. Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Compare KronoDesk vs. Salesforce's services allow businesses to use cloud technology to better connect with customers, partners, and potential customers. Helping businesses choose better software since 1999 About KronoDesk KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. This event, known for gathering the brightest minds in automation technology, has always been a platform for us to share, learn, and grow. Click the Views icon () in the sidebar and select a view. This will launch the import application itself. We have been working hard in 2015 to completely update the user interface of KronoDesk to make it fully mobile-responsive, optimize its user experience and also improve its performance. KronoDesk offers users more features (7) than EasyVista (0). per year ($30. 1. Compare KronoDesk vs. 9 and 6. In the Dashboard menu, click Add and select Add bookmark. NetSupport ServiceDesk vs. The popular video will introduce viewers to the basics of the Zendesk software solution, including its pricing. Zoho Support is a Saas help desk / ticketing system aimed at SMBs. The following downloads are currently available for KronoDesk: Scans incoming support emails and either loads them into KronoDesk as new customer help desk tickets, or adds them as new comments/notes to existing help desk tickets. View a complete price list of all product options. Click next to Zendesk Tickets. At the same time, JitBit HelpDesk is rated at 100%, while KronoDesk is rated N/A% for their user satisfaction level. DOWNLOAD NOW. Zendesk Guide using this comparison chart. Zendesk and Kronos integrations couldn’t be easier with the Tray Platform’s robust Zendesk and Kronos connectors, which can connect to any service without the need for. 2. Go to account. Billed monthly. It. 5 and user satisfaction at N/A%). Below are some of the most popular features in SpiraTeam. Zendesk Guide using this comparison chart. Compatible with KronoDesk 1. 743,919 professionals have used our research since 2012. One of the benefits of having project templates, is that is now lets you customize more of the standard fields within Spira. There is not enough information to display features. Billed annually (save 10%) Buy Now. KronoDesk vs. Still uncertain? Check out and. Both. Collaborate across the entire company. 8. Source. Check Capterra to compare Bitrix24 and KronoDesk based on pricing, features, product details, and verified reviews. Still uncertain? Check out and compare more Call Center productsUpdated: September 2023. Go Try on premise. Zoho People; Inventory: Epicor WMS vs. KronoDesk vs. A go-to-market (GTM) strategy is a detailed, step-by-step sales and marketing plan for launching a new product or bringing an existing product to a new market. Compare KronoDesk vs. KronoDesk vs. Score 10 out of 10. ""What is cool about Zendesk Guide is how it works together with others Zendesk products. This page provides information on using our products for managing your software lifecycles in different organizations. Add your review. Customer stories. Compatible with KronoDesk 1. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, UserVoice and ProProfs Help Desk. TalentLMS; Phone System: Nextiva vs. The top reviewer of BMC Helix ITSM writes "Reliable with a good front end and very robust". Freshdesk; HR: BambooHR vs. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and Linux apps. Still uncertain? Check out and compare more Help Desk productsCompare KronoDesk vs. KronoDesk vs. Billed annually (save 10%) Buy Now. Looking for reliable KronoDesk alternatives? Find out which similar solutions are better according to industry experts and actual users. 0, while JIRA Service Management is rated 8. SysAid vs. Zendesk Guide using this comparison chart. SpiraTeam Features. 59% market share. Quick Start Guide on using SpiraTeam to manage your project lifecycle. Zoho Desk: best Zendesk alternative overall. With customer feedback management (CFM), you can experience less churn, improve customer satisfaction, acquire more buyers, and, ultimately, generate more revenue. Click the Roles and access tab. With all your customer support requests. KronoDesk vs. Continuous Integration using Spira, Rapise and Jenkins. NetHelpDesk vs. Freshdesk is rated 8. Talk with a software expert for free. HubSpot, on the other hand, has basic automation and limited knowledge management capabilities. 2 and KronoDesk a score of 6. Freshdesk feels simpler and easier to use while costing less if you choose to buy the full package. 3. Fishbowl; LMS: Cornerstone vs. zendesk. Inflectra KronoDesk vs Zendesk Support: which is better? Base your decision on 1 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. The top reviewer of ServiceNow writes "Useful out-of-the-box setups with helpful community. Integrating Spira with Jira and Microsoft Azure DevOps. Still uncertain? Check out and compare more Call Center productsCompare GLPI vs. There is a clear winner in. 5 against CustomerICare’s score of 7. We are thrilled to announce that Inflectra is gracing the floors of this year's Automation Star exhibition, located in the beautiful city of Berlin. Here are 10 best practices for efficient complaint resolution. On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to. Solution Partners can choose their level of engagement at which they wish to participate. 1. In Admin Center, click Apps and integrations in the sidebar, then select Integrations > Integrations. On the Sell sidebar, click Settings ( ), then click Communication Channels > Email. Unlimited free execution agents. This person would handle pre-sales engagements in APAC and work closely with the Sales, Partnerships, and Business Development Teams at Inflectra to assess, pursue, and successfully close sales engagement opportunities. Solution Partners. Zendesk Suite; Supportbench. What is better NetHelpDesk or KronoDesk? We are here to streamline the cumbersome process of assessing Help Desk Software products for you. By default your language, date formats, and time zone use the same. Download. This is the free trial page for all Inflectra software. Unsure of what to choose?. Compare CRMdesk vs. Adam Sandman, who founded Inflectra in 2006, has been a programmer since the age of 10. If this is the first time you are adding a brand, click Get started instead. Virtual Assistant. Freshservice is ranked 5th in Help Desk Software with 20 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 41 reviews. KronoDesk is beautiful on the outside and powerful on the inside. View a complete price list of all product options. The reports can be customized through extensible XML based report templates. CORS requests aren't routed through a Zendesk proxy server and don't support the following ZAF features: Secure settings; OAuth access token management; ZAF JSON Web Tokens (JWTs) If cors is true, the secure option is ignored. KronoDesk vs. The new version of KronoDesk includes support for managing companies and organizations: This lets you have a organization account with different support users all submitting tickets of their own, yet allowing their manager to have a view of all the open support tickets for their group. All trials are for 30 days, 100% unlocked, no obligations, no credit card. In the Knowledge section of the context panel, click the Create or request article icon ( + ), then select Request article . The app opens, showing sample data. View a complete price list of all product options. per year ($51. Price starts from. Toll-Free: 1-866-572-5878. Search for "Spira or SpiraPlan. Or you can verify their general user satisfaction rating, N/A% for KronoDesk vs. Users can. To. Kronodesk helps them help themselves while it's. Compare ExDesk vs. assyst using this comparison chart. 9 and 6. Here’s what you get with Data Sync by HubSpot: Two-way sync: Data is shared between Zendesk and HubSpot in real time. And if you have any questions, please email or call us at +1 (202) 558-6885. Payment simplified. 262 verified user reviews and ratings of features, pros, cons, pricing, support and more. Click the 'Add' button in the 'Test Cases' section half way down the page to bring up the following panel: Locate 'Root' drop down menu under 'Test Cases' section. View a list of 100 apps like KronoDesk and compare alternatives. To create a Zendesk Ticket: Navigate to the Smart Inbox and open the message you want to create a ticket for. With KronoDesk your customers will love you! They can get support fast and get back to what matters:. 1. Zendesk Chat is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Zendesk Chat (76/100). To allow anybody to submit tickets, no registration required. A load test will simulate end-user behavior that approach the limits of an application’s specifications. The reports can be customized through extensible XML based report templates. Compare KronoDesk vs Zendesk.